Refund policy

Our Customer Satisfaction Commitment

At LifeSong Pets, we are dedicated to providing high-quality products that meet your expectations. If you encounter any issues with your purchase, we are here to help.

Return Policy:

• Non-Personalized Products: We accept returns for most non-personalized items that are in new, unused condition and in their original packaging within 30 days of delivery. Please note that a 20% restocking fee will be deducted from your refund to cover the costs associated with processing and restocking these items. Customers are responsible for covering the cost of return shipping.

• Personalized Products: Due to their custom nature, personalized items are non-refundable and non-returnable, except in cases of manufacturer defects or listing errors. Please carefully proofread all personalized details before submitting your order to avoid any issues.

How to Initiate a Return

Contact Us: Reach out to our customer service team via email at Support@lifesongmilestones.com to initiate your return. In the email, please provide your order number, the reason for your return, and a contact number so we can resolve things as quickly as possible. If the item has a defect, please include photos in the email. We are committed to your satisfaction and will work diligently to resolve any issues, recognizing the value you bring as a customer.

Important Notes:

• Returns must be shipped back within 30 days from the delivery date.

• Items returned without prior authorization or outside the specified return window may not be eligible for a refund.

• This policy applies to purchases made directly through www.LifeSongPets.com. For products purchased through third-party retailers, please refer to their respective return policies.

We appreciate your business and aim to provide a seamless experience in every interaction with LifeSong Pets.